Support
We answer every message, usually within one business day.
Email [email protected] with your store address (yourstore.myshopify.com) and, if you can, a photo or screenshot of the label.
Quick fixes
- Labels are too small or don’t line up: print at 100% or “Actual size”, never “Fit to page”. Then use Printer alignment in the app to move everything by a millimetre or two.
- Thermal printer prints blank space between labels: set the paper size in your printer settings to the same label size you chose in Tagfox.
- A barcode won’t scan: make sure the barcode isn’t marked as a duplicate or “bad check digit” in the product list, and try the Tall barcode height on small labels.
- Zebra printer doesn’t receive labels: install Zebra Browser Print, set your printer as the default, and keep the app running while you print.
- Labels from an order show a message about order access: add the products by hand for now. We’re waiting for Shopify to approve access to order items.
In the app
Open Tagfox in your Shopify admin and choose Help for step-by-step guides on label sheets, thermal printers, barcodes and custom text tags.